case study

Global payroll fixed fast, brand promise fulfilled

Learn how ADP helped PayPal supporting the financial health of their employees with accurate and on-time pay.

Right at the outset I asked for a specific ADP project manager who I had worked with before. We really needed to have someone at ADP who was on board with our needs and that we could develop a strong relationship with. Someone who got our vision. And that’s what we got, and it made a huge difference.

PayPal

Traci Memmott, Global Head of Payroll
PayPal

Challenges

  • 16 different providers. They were all on different platforms, they all had different contracts
  • A lot of compliance issues
  • Late payments
  • Incorrect data coming from our HR systems.
  • Payroll specialists were handling all of our case volumes and they weren’t keeping up.
  • Response times from vendors were really dismal
  • The quality of data from our HCM system wasn’t reliable

How ADP Helped

  • 99.9% of PayPal's employees are now paid on ADP, and PayPal payroll problems are at an all-time low.
  • Switching to ADP has squashed data security issues. PayPal is now at least 90% compliant with all the requirements across their countries.

ADP Solutions


Related resources

guidebook

Your payroll guide to recovery (and beyond)

analyst report

ADP Ranked Leader for all Market Segments in NelsonHall Payroll NEAT Assessment 2023